7u711 Privacy Policy

1 Introduction

This Privacy Policy describes how 7u711 ("we", "us", "our", or "the Platform") collects, uses, stores, and shares personal data in connection with your use of the 7u711 online betting and casino platform, accessible at 7u711.io and any associated mobile-optimised interfaces.

7u711 is committed to protecting the privacy of all registered players and site visitors. This policy is written in plain English so that you can clearly understand your rights and our obligations. Where technical or legal language is unavoidable, we have provided explanatory context.

This policy applies to all personal data collected through registration, account usage, payment processing, customer support interactions, and any other activity carried out via the 7u711 platform. It does not apply to third-party websites or services that may be linked to or referenced on the platform — those third parties operate under their own privacy policies, which we encourage you to review independently.

2 Data We Collect

7u711 collects personal data in the following categories. In each case we have stated the source from which the data originates and the point at which it is collected.

2.1 Registration Data

When you create a 7u711 account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address including city and postal code;
• Email address or mobile phone number registered in Bangladesh;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify player identity before processing withdrawals, we may collect:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or similar document dated within three months);
• Proof of payment method ownership (for example, a screenshot of a bKash or Nagad account registered in your name);
• A selfie or live photograph where required for biometric identity confirmation.

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• Transaction amounts in Bangladeshi Taka (BDT);
• Transaction reference numbers and timestamps;
• Partial payment credentials (such as the last four digits of a card number) — full card numbers are never stored by 7u711.

2.4 Behavioural and Usage Data

As you use the platform, we automatically collect:

• Pages visited, features used, and navigation paths;
• Betting and gaming history, including stake amounts, game titles, and outcomes;
• Session duration and login timestamps;
• Device type, operating system, browser type and version;
• IP address and approximate geographic location derived from IP.

2.5 Communications Data

When you contact 7u711 customer support via email or live chat, we retain records of those communications including your messages, attachments, and any data you voluntarily provide in the course of seeking assistance. This data is used to resolve your query and to improve service quality.

3 How We Use Your Data

The personal data collected by 7u711 is used exclusively for the following purposes:

We will never use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your explicit consent.

4 Legal Basis for Processing

7u711 processes personal data under one or more of the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — for example, managing your account, processing transactions, and providing access to games;
• Legal obligation: Processing necessary to comply with applicable anti-money laundering regulations, identity verification requirements, and any mandatory reporting obligations;
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for optional purposes such as marketing communications and non-essential cookies, which you may withdraw at any time without affecting your account or access to the platform.

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time by contacting our support team at [email protected] or by adjusting your account communication preferences.

5 Sharing Your Data

5.1 Service Providers

7u711 works with a limited number of trusted third-party service providers who process personal data on our behalf in order to deliver specific platform functions. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network providers (Visa, Mastercard) process payment transaction data to facilitate deposits and withdrawals;
• Identity verification providers: Third-party KYC services that assist in verifying identity documents and performing age checks;
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for the purpose of game delivery and RNG certification compliance;
• Cloud infrastructure providers: Secure server and data storage providers hosting 7u711 platform data under strict data processing agreements.

All third-party service providers are contractually required to process personal data only for the specific purposes authorised by 7u711, to maintain appropriate security measures, and to return or destroy data upon termination of their engagement.

5.2 Legal Disclosure

7u711 may disclose personal data to competent legal authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and with appropriate safeguards where circumstances permit.

5.3 No Sale of Data

7u711 does not sell, license, rent, or otherwise transfer personal data to third-party marketers, data brokers, or advertising networks. Your data is not a commercial product at 7u711.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 7u711 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, improve the user experience, and gather anonymised analytics data.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the platform — for example, maintaining your login session and enabling secure transactions. These cookies cannot be disabled without impairing core functionality;
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and device layout choices;
• Analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used in aggregate form only;
• Marketing cookies: Used only where you have provided explicit consent to receive personalised promotional content based on your betting and gaming interests. These may be disabled at any time.

6.3 Managing Cookies

You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core platform features including login and payment processing. Instructions for managing cookies are available in the help section of all major browsers.

7 Data Security

7u711 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 7u711 platform;
• AES-256 encryption at rest for all sensitive personal and financial data stored on our servers;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific duties;
• Two-factor authentication (2FA) available to all registered players to secure account access;
• Regular penetration testing and vulnerability assessments conducted by independent security professionals;
• Automated fraud monitoring systems that detect and flag unusual account activity in real time.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 7u711 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

8 Data Retention

7u711 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The following retention guidelines apply:

When the applicable retention period expires, data is securely deleted using industry-standard deletion methods or irreversibly anonymised so that it can no longer be attributed to any individual.

9 Your Rights

As a data subject, you hold the following rights with respect to the personal data that 7u711 holds about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and respond fully within 30 days.

• Right of access: You may request a copy of all personal data held by 7u711 about you, along with information about how it is processed;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit our use of your personal data in certain circumstances — for example, while a rectification request is being assessed;
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to 7u711 so that it can be transferred to another service provider;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

7u711 will not charge a fee for data subject requests unless a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We reserve the right to request proof of identity before processing a data subject request to protect player privacy.

10 Children and Minors

7u711 is strictly an adults-only platform. No individual under the age of 21 is permitted to register an account, deposit funds, or access any betting or gaming content on the platform. 7u711 does not knowingly collect personal data from individuals under the age of 21.

If 7u711 discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted without delay, and any deposits will be returned to the originating payment method where technically possible.

If you are a parent or guardian and believe that a minor under your care has registered an account with 7u711, please contact us immediately at [email protected] so that the account can be closed and the data removed promptly.

11 International Data Transfers

7u711 primarily serves players based in Bangladesh and processes data in accordance with the platform's operational requirements. Some of our third-party service providers — including cloud infrastructure providers and certain game content studios — may be located outside Bangladesh and may process personal data in jurisdictions with different data protection frameworks.

Where personal data is transferred outside Bangladesh, 7u711 ensures that appropriate safeguards are in place before the transfer takes place. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses that obligate the recipient to protect data to a standard equivalent to this Privacy Policy;
• Transfers to jurisdictions that have been recognised as providing an adequate level of data protection by relevant authorities;
• Other legally approved transfer mechanisms as applicable under the laws of the relevant jurisdiction.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our support team.

12 Policy Updates

7u711 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. The effective date shown at the top of this page will be updated whenever a revision is made.

Where a change is material — meaning it significantly affects your rights or how your data is processed — we will notify registered players by email or via a prominent notice on the platform at least 14 days before the change takes effect. For minor clarifications or non-material amendments, the updated policy will be posted on this page without a separate notification.

Your continued use of the 7u711 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure and data deletion by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7u711 holds about you, please contact our support team using the details below. All privacy-related enquiries are handled confidentially and responded to within 72 hours on business days.

For data subject access requests (right to access, erasure, portability, or rectification), please include your registered email address or mobile number and a brief description of your request so that we can locate your account and respond accurately. We may request proof of identity before processing certain requests to safeguard your privacy.

For all other legal matters related to this Privacy Policy, the contact details above serve as the primary point of communication with 7u711's data privacy team.